Get face-to-face help and advice

The Customer Contact Centre offers a range of public services under one roof, in a friendly environment. We have specially trained staff on hand to provide information, help and advice on a range of services.
  Contact Carlisle City Council

Before you visit us

It may be quicker and easier to use our website to:

Register for MyAccount to manage your Council Tax, Housing Benefit or housing rents online - making payments, changing your details and more.

Disabled access

A disabled entrance and parking is available at the Civic Centre.

Opening Hours and Times

Festive Opening hours 

The Civic Centre will close to the public at 3pm on Friday 23 December and will reopen on Wednesday 28 December. It will also close to the public at 3pm on Friday 30 December and reopen on Tuesday 3 January 2016.

How to find us

Click on the map marker below to get directions.

Please note due to the flooding of December 2015 The Customer Contact Centre is currently located in temporary accommodation and can be accessed from the Civic Centre park

Contact Information
  • : Carlisle City Council Civic Centre, Carlisle, Cumbria, CA3 8QG
  • : 01228 817200
  • :
Opening Hours

Opening times for our face to face and telephone support


9am - 5pm


9am - 5pm


9am - 5pm


9am - 5pm


9am - 4pm





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